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Rooms Reservation, Cancellation, Privacy &  Refund Policy.

Early check-in or late check-out is subject to availability and may be chargeable by the hotel directly.Check-in time is 14:00 PM, Check-out time is 12:00 PM.

1.100% cancellation charge on the day of arrival or no-show. No Refund.

2. 80% cancellation charge for 1-3 days before arrival. 20% Refund.
3. 60% cancellation charge for 4-7 days before arrival. 40% Refund.
4. 40% cancellation charge for before 7 days of arrival. 60% Refund.

  • It is mandatory for guests to present valid photo identification upon check in.
  • It is mandatory for guests booking at our website should be 18+ years and above.
  • Unmarried couples are not allowed to book and stay at the hotel.
  • The Credit Card Holder must be one of the travellers.

 

Refund Policy

  • All refunds will be done within a period of 20 – 25 days and the mode of refund will be through our partner bank HDFC only.

 

Governing Law

  • All Disputes will be under Delhi Jurisdiction.

We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.

Child Policy

Child below 5 years with a couple is complimentary without extra bed.

PRIVACY POLICY

What is the purpose of this document?

This privacy statement describes how we collect and use your personal information and data.

It applies to all guests and visitors, known through this document as “data subjects”.

Data protection principles

We will comply with data protection law. This says that the personal information we hold about you must be:

1. Used lawfully, fairly and in a transparent way.

2. Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.

3. Relevant to the purposes we have told you about and limited only to those purposes.

4. Accurate and kept up to date.

5. Kept only as long as necessary for the purposes we have told you about.

6. Kept securely.

The kind of information we hold about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

There are “special categories” of more sensitive personal data which require a higher level of protection.

We may collect, store, and use the following categories of personal information about you:

Personal contact details such as name, title, addresses, telephone numbers, and personal email addresses.

  • Name
  • Contact Number / Email ID
  • Photographs.

Data sharing

We don’t share data with anyone of our third-party.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

Right to withdraw consent

In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact info@achrol-cottages.com. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

Changes to this privacy statement

We reserve the right to update this privacy statement at any time, and we will provide you with a new privacy statement when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.

 

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